Refund Policy

Last updated: January 2024

30-Day Money-Back Guarantee

We're confident you'll love Simple Timetable Pro. If not, get a full refund within 30 days.

1. Our Guarantee

We stand behind our product. If you're not completely satisfied with Simple Timetable Pro, you can request a full refund within 30 days of your purchase. No questions asked, no hassle.

2. Eligibility

To be eligible for a refund:

  • Your request must be made within 30 days of the original purchase date
  • This is your first purchase of Simple Timetable Pro (no repeat refunds)
  • You haven't previously received a refund for this product

3. How to Request a Refund

To request a refund:

  1. Go to our Support Form
  2. Select "Refund Request" as the category
  3. Provide your license key or purchase email
  4. Optionally, let us know why you're requesting a refund (helps us improve)

4. Processing Time

  • Review: We'll review your request within 1-2 business days
  • Refund Processing: Once approved, refunds are processed within 5-7 business days
  • Bank Processing: Depending on your bank, it may take an additional 5-10 business days to appear in your account

5. What Happens After a Refund

After your refund is processed:

  • Your license key will be deactivated
  • You will lose access to Pro features
  • You can continue using the free version of Simple Timetable
  • Any data created with Pro features will remain in your database but may not be accessible without a license

6. Renewal Refunds

For subscription renewals:

  • You will receive an email reminder before each renewal
  • Renewal refunds are available within 7 days of the renewal charge
  • You can cancel your subscription at any time to prevent future renewals

7. Upgrade/Downgrade

If you'd like to change your plan:

  • Upgrades: You'll only pay the difference between plans
  • Downgrades: Contact us for prorated adjustments

8. Exceptions

Refunds may not be granted in cases of:

  • Abuse of the refund policy (multiple purchases and refunds)
  • Violation of our Terms & Conditions
  • Chargebacks filed instead of contacting us first

9. Before Requesting a Refund

We're here to help! Before requesting a refund, consider:

  • Contacting our support team - we can often resolve issues quickly
  • Checking our documentation for solutions
  • Requesting a feature if something is missing
Need Help?

If you're having trouble with the plugin, please contact our support team first. We're often able to resolve issues and help you get the most out of Simple Timetable Pro.

10. Contact

For refund requests or questions about this policy: